Each company in the luxury automotive industry has its own "niche within the niche". Being an oligopoly, characterised by a very limited, and very demanding customer base, this market requires each one of the few key players to distinguish itself creating something outstanding.
Some manage to do it better than others, and I have discussed previously the difficulties to enter this market due to its very nature.
In all this, Rolls-Royce, producing cars under the BMW Group since 2003, is definitely one of the most unique examples for many reasons. So much so, that it could almost be said it does not really compete with other firms. In those characteristics that make this brand unique in fact, there is pretty much no one coming close, and its strategy and pricing are a reflection of that.
An essential factor in this is how the company approaches the market, which is expressed perfectly by its CEO, Torsten Müller-Ötvös, words during an interview with CNBC:
"We are not lowering prices just for the sake of volume. That's not Rolls-Royce. We're in the high-end exclusivity business. We are luxury goods. Probably not cars really, our clients see us as luxury goods, and it is to be maintained like that.[...]Rolls-Royce is not at all in any trading business. We are not in the car business at all."
With these premises, it is interesting to look more in-depth into what defines Rolls-Royce's marketing mix.
For previous articles about luxury automotive company's marketing mix 8Ps check the links:
Ferrari Marketing Mix: The Prancing Horse's 8Ps
Aston Martin Marketing Mix: The Company's 8Ps
Bentley Marketing Mix: The Company's 8Ps
METHOD
The framework applied, as before, comes from the original 1981's work from Booms and Bitner's 7Ps which analyses every business as a service-based one. This fits every modern automotive company, as already discussed, and even more Rolls-Royce when considering it as a luxury goods company, not an automobile manufacturer. For this reason too, a big part of what Rolls-Royce sells is actually intangible. A lifestyle, and the brand's value that customers want to belong to.
The 8th P concept hypothesised by Goldsmith (1999) and revolving around Personalisation and segmentation claims that modern business has to be the opposite of one-size-fits-all. And Rolls-Royce's business model perfectly incarnates it. While every company in this space now applies a high degree of customisation, these extremely high standards become increasingly harder to maintain as numbers grow. Rolls-Royce keeping strict control over its growth sits on top with only Pagani (which however produces much fewer cars, just between forty and fifty a year) coming close in terms of personalisation.

PRODUCT
Whether you see them as luxury cars or luxury goods as claimed by its CEO, Rolls-Royce vehicles are in a league of their own for what they want to achieve. The brand name is synonymous with top-end luxury for a reason, and the quality has to be the best in every small detail. The best materials are picked for every component, and not a single piece that is going to be touched or used in their interiors is made out of plastic.
This attention to quality is applied to achieve also the main driving characteristic of any Rolls-Royce, its refinement and capability to isolate from the outside world. While not lacking in power and performance by any means, differently from other luxury automakers, Rolls-Royce is not concerned with numbers. Especially knowing that for most of their models, owners will not even drive the car but most of the time will be chauffeured around. A serene experience is the most important feature of the Rolls-Royce drive.
Features and options follow the previous concept. They are countless and offered to accommodate every client's preference to mostly unprecedented levels. So naturally, a big component of the product, purchasing, and ownership experience offered by Rolls-Royce consist of its personalisation range, which is discussed later on.
The design language is very recognisable as well. It is essential and clean. So much so that at Rolls-Royce it is said that every model's design can be captured with just three lines. At the same time though, each design is very imposing and conveys Rolls-Royce's stability and luxury character.

The product line consists of five main products. Starting from the Phantom, is a 4-door saloon, full luxury flagship, and thus the most expensive, and the largest. It is the quintessential car for the owner that leaves the driving to the chauffeur.
It follows the Ghost, which is still a full-fledged 4-door luxury car but slightly smaller than Phantom, and conceived to engage the driver more. The latest model to be renewed, launched in 2020 according to the concept of Post Opulence, and it is extremely being the best selling model of the company's history so far. In its statement, Rolls-Royce claimed that more clients than expected actually liked to drive their own Ghost, and for this reason, they paid attention to provide an engaging driving experience as well.
Talking about sales figures, the third model is the Rolls-Royce Cullinan, the latest introduction in terms of vehicle types. The Cullinan, in fact, followed the SUV popularity trend bringing the Rolls-Royce luxury into this vehicle in high demand in the current market. As for other automakers in similar segments, since its launch, in the last two years, the Cullinan alone accounted for around 50% of the total sales of the entire company.
Dawn and Wraith are too fairly recent addition to the line-up. 2-door, 2+2 coupé and convertible versions of Rolls-Royce's ultimate grand tourer. These as well are meant to be driven by their owners, offering a sportier and more engaging drive while still preserving every luxury feature.
The last three models mentioned Cullinan, Wraith, and Dawn are offered also in their Black Badge versions. The Black Badge upgrade usually includes a slight increase in power, and some aesthetic changes such as the use of carbon fibre for some interior components, and the exterior chrome details (including the Spirit of Ecstasy) painted in black.
Finally, the two 4-door Phantom and Ghost instead have both an extended wheel-base version that is popular in certain countries such as China.
*Source:Rolls-Royce Media
The pinnacle of craftsmanship for the British company is Coachbuild. Access to this service is granted only to, according to Rolls-Royce, ‘individuals of extraordinary achievement, culture, and vision'. Here these highly selected clients working closely with the Rolls-Royce team can create their very own car. Unique, or extremely limited pieces that directly become part of the brand's history due to their rarity. Two have been the examples of this within the last decade: The Sweptail and the Boat Tail.
Every new Rolls-Royce comes with a 4-year warranty that covers unlimited mileage, as well as servicing, repairs, and maintenance.
As for the accessories, Rolls-Royce offers a wide range of specially designed objects to complement the cars. From luggage sets to pic-nic sets, lifestyle items, every piece's quality is of course up to standard with the rest of the company's production.
PRICE
As quoted from CEO Torsten Müller-Ötvös, pricing strategy is essential to Rolls-Royce. None of their products will ever be offered below the current price range. And it is again a unique price positioning, as it is significantly higher than that of any other luxury company.
The ‘entry-level' model in the line-up is the Ghost which starts at £233,235, follows the Wraith at £258,000, and the SUV Cullinan at £264,000. The most expensives of the line-up are the convertible Dawn, MSRP £282,000, and last of course the Phantom for £363,300.
This is another example of Rolls-Royce being on a different level from any competition. Bentley and Mercedes' luxury division Maybach most expensive models which are usually compared to Rolls-Royce are sold for starting prices of £157,900 and £162,390 respectively.
Naturally, the prices mentioned are all before options, which can easily amount to an additional £100,000.
*SourceImgur andQuita Lease